GLBA Consumer Privacy Notice
Effective: 2026-07-26
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?
The types of personal information we collect and share depend on the transaction you or your real-estate agent conducts with us. This information can include:
- Name, address, phone number, and email address
- Income, employment information, and payment history
- Account balances, transaction history, and mortgage/loan information
- Tax returns, bank statements, paystubs, and hardship documentation
- Property information and transaction history
How?
All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons The Collective Software Group LLC chooses to share; and whether you can limit this sharing.
| Reasons we can share | Do we share? | Can you limit? |
|---|---|---|
| For our everyday business purposes — such as processing your short-sale file, servicing your account, responding to court orders and legal investigations, or reporting to credit bureaus | Yes | No |
| For our marketing purposes — to offer our products and services to you | No | We do not share |
| For joint marketing with other financial companies | No | We do not share |
| For our affiliates' everyday business purposes — information about your transactions and experiences | No | We do not share |
| For our affiliates' everyday business purposes — information about your creditworthiness | No | We do not share |
| For our affiliates to market to you | No | We do not share |
| For nonaffiliates to market to you | No | We do not share |
Who is providing this notice?
The Collective Software Group LLC, operator of Shortsale Genie™.
How does The Collective Software Group LLC protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We limit access to nonpublic personal information to employees, contractors, and vendors who need it to perform services for you. All data is encrypted in transit (TLS 1.2+) and at rest, stored in access-controlled databases with row-level security policies, and access is logged and audited.
How does The Collective Software Group LLC collect my personal information?
We collect your personal information, for example, when you or your real-estate agent open an account, provide identification, submit tax returns or paystubs, upload hardship documentation, or authorize us to obtain your account information. We also collect your personal information from third parties such as your real-estate agent, brokerage, lender, or credit bureau.
Why can't I limit all sharing?
Federal law gives you the right to limit only (1) sharing for affiliates' everyday business purposes — information about your creditworthiness, (2) affiliates from using your information to market to you, and (3) sharing for nonaffiliates to market to you. State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law (including California's CCPA/CPRA).
Definitions
- Affiliates: Companies related by common ownership or control. They can be financial and nonfinancial companies. The Collective Software Group LLC has no affiliates.
- Nonaffiliates: Companies not related by common ownership or control. Our nonaffiliate sharing is limited to service providers who help us operate the platform (hosting, email, payment processing) under written contracts prohibiting them from using your information for their own purposes. See our sub-processor list.
- Joint marketing: A formal agreement between nonaffiliated financial companies that together market financial products or services to you. The Collective Software Group LLC does not engage in joint marketing.
Questions?
Call or email us at legal@shortsalegenie.com, or write to us at: